§ 98. Restriction of provision of communications services (1) A communications undertaking may restrict the provision of communications services to an end-user only if: 1) the end-user has delayed payment for the services provided to the end-user for more than 14 days or has exceeded the credit limit extended to the user; 2) the end-user has connected faulty or non-conforming terminal equipment to the communications network; 3) the end-user interferes, by using the terminal equipment, with the operation of the communications network or other users of communications services; 4) the restriction of the provision of communications services is necessary for installation, repair, exchanging or maintenance of communications network equipment or a line facility; 5) the end-user materially violates the terms or conditions of the communications services contract or 6) the restriction arises from law. (2) A communications undertaking may restrict the provision of communications services only after notifying the end-user thereof by appropriate means and specifying the duration of and reasons for the restriction. A communications undertaking must give at least five working days' notice of the work prescribed in clause 4 of subsection 1 of this section. (3) [Repealed – RT I, 17.05.2016, 1 – entry into force 13.06.2016] (4) A communications undertaking must not restrict the provision of communications services if the end-user eliminates the circumstances which constitute the basis for the restriction prior to restricting the provision of communications services and the undertaking is aware thereof. (5) Upon restricting the provision of communications services, free connection to the emergency number 112 must be maintained. [RT I, 15.12.2021, 1 – entry into force 01.02.2022] (6) A communications undertaking must not restrict the provision of communications services if the end-user contests the amount of the charge payable for provided communications services in writing before the due date for payment and pays, in a timely manner, for the part of the communications services the charge for which is not contested. If the contesting of the charge for the communications services by the end-user is unjustified, the communications undertaking has the right to require a fine for delay from the end-user payable at the rate of 0.15 per cent per day for the period from the due date for payment of the contested amount until actual payment thereof. (7) The communications undertaking must restore the provision of communications services to the end-user to the former extent within two working days after the elimination of the circumstances which constituted the basis for restricting the provision of communications services. (8) An end-user has the right to require that the provision of communications services be restricted to the extent requested. The communications undertaking is required to apply the restriction requested by the end-user within one working day after the receipt of the respective application. If the service of restriction of communications services is provided for a charge, the communications undertaking is required to inform the end-user thereof, allowing the end-user at least one working day during which the end-user may withdraw the request. (9) The Consumer Protection and Technical Regulatory Authority has the right to require a communications undertaking to restrict the access of a subscriber to a communications service or to restrict the dialling of a number if this is justified due to fraud or misuse. In the specified case the Consumer Protection and Technical Regulatory Authority may require the communications undertaking to terminate the interconnection agreement entered into pursuant to § 62 of this Act. [RT I, 23.03.2011, 1 – entry into force 25.05.2011] § 99. Amendment of terms and conditions and extension of communications services contract [RT I, 15.12.2021, 1 – entry into force 01.02.2022] (1) A communications undertaking may amend the terms and conditions of a communications services contract unilaterally if the need for amendment arises from amendments to legislation, or if the circumstances which constitute the basis for entry into the contract change after the contract is entered into and such change involves a significant increase in the costs of performance of the contract for the communications undertaking. (2) In addition to the provisions of subsection 1 of this section, a communications undertaking may amend a communications services contract pursuant to the terms and conditions established in the contract. (21) A communications undertaking may not change the charges of a communications services contract involving a fixed-term obligation and the main characteristics of the communications service unilaterally to the detriment of the consumer during the binding term unless the change is caused by amendment of the legislation or a resolution of a governmental authority. [RT I, 15.12.2021, 1 – entry into force 01.02.2022] Page 58 / 89 Electronic Communications Act