It is also likely that Banks will be able to develop the provision of new services for their customer base. The business services sector includes professional services such as architectural services, consulting engineering services, computer services, legal and accounting services and marketing and business management services. These services are characterized by high information content that can be digitized with relative ease, and therefore lend themselves well to the e-Commerce environment. Internal cost savings via streamlining of work processes, as well as savings in cost and time in delivering products to clients, are the main features that render eCommerce a viable proposition in this sector. From an external perspective, the use of e-Commerce in business services is an increasingly global phenomenon. The adoption of e-Commerce in this sector is therefore necessary both in order to maintain a competitive edge, as well as to be able to gain or increase access to overseas markets. Other professional services such as Real Estate and Employment Services also stand to gain from cost savings by bringing buyers and sellers to interact electronically in the pre-negotiation stages. The audio-visual features that the Internet now offers, make such interaction an additionally feasible and attractive proposition. These can facilitate business by offering such features as virtual tours of real estate for sale, or brief video clips of job-types that are on offer. (iii) In Manufacturing general the e-Commerce offers an excellent opportunity for manufacturing concerns to market and sell their products on the international markets. Manufacturers could possibly reap advantages via the reduction of processing costs, mainly by way of reduction of inventory levels and the speeding up of ordering, delivery and payment processes. 54 A STRATEGY AND ACTION PLAN FOR GRENADA Anurag Sinha