Government is both a user and a provider of services. In both cases, it is a large and dominant player in the economy. Its roles and impact will be major determinants of the pace of ICT development in Grenada. Government will take the lead to initiate advances in IT by increasing its eGovernment services to the population. In doing so the Government will follow the following strategy: - Building e-government presence (Portal and websites) - Thinking big (Plan the full range of service and coverage) - Starting small (start with what can be readily deliverable ) - Scaling up fast (expand the service quickly in response to citizens' demand) The overall goal of the Grenada's e-government strategy will be citizencentric, focusing on the delivery of improved levels of customer service and enhanced citizen satisfaction. It will begin with information, and quickly graduate to various electronic transactions to meet citizens' demand and readiness. In addition to citizen satisfaction, e-government will focus on efficiency factors, cost reduction and revenue generation. INSTITUTIONAL & MANAGERIAL INFRASTRUCTURE The Plan seeks to: 1. Propose leadership/Director for the entire process. 2. Establish a national coordinating advisory council headed by a private sector professional and comprising of private sector, public sector and NGO representatives. This body will report to the Minister of ICT. 43 A STRATEGY AND ACTION PLAN FOR GRENADA Anurag Sinha