The Call for Evidence submissions highlight a range of difficulties organisations face including not knowing what security measures to look for in a supplier; difficulties in
finding sufficient companies to tender; the prioritisation of low costs; and SMEs not
having enough leverage with large suppliers. This shows there is still further work to be
done to embed standards through utilising procurement and supplier management as an
effective market lever in holding organisations to account.
Overall, the Call for Evidence responses provide detailed evidence as to the barriers
organisations continue to face in managing their digital risks, which are evermore
heightened in today’s environment. But perhaps more importantly, the responses provide
a better understanding of what organisations need and how to develop and improve
existing initiatives - whether market-based or provided by Government. Further next
steps for engaging with DCMS in the development of joint Government and industry
initiatives are included at the end of this public response. Industry should be encouraged
to take part in this process to ensure that future interventions meet their needs and are
effective in overcoming some of the core barriers as we step into an ever more digitised
business environment.
Introduction
The Department of Digital, Culture, Media and Sport (DCMS) launched a Call for
Evidence in November 2019 to seek industry evidence and insights on the barriers
organisations and the economy still face in taking effective action to manage digital risks,
three years after the establishment of the National Cyber Security Centre (NCSC).
In the Call for Evidence an understanding of three core barriers was outlined as:
¢ Lack of ability, comprising a lack of capacity and knowledge in organisations to
manage cyber risk and protect themselves online.
¢ Complexity and insecurity of the digital environment, on the basis of
insecure digital products or services in use across organisations and
interconnectivity between organisations within and across sectoral and geographic
barriers.
¢ Lack of commercial rationale, including that organisations find it difficult to
demonstrate compelling cases for return on investment on cyber security due to the
lack of quantifiable information, including the financial impact, related to cyber
attacks.
Through the Call for Evidence, DCMS tested an understanding of these three categories,
and sought input on industry’s views on the mitigating action that is still required to
improve cyber risk management across the UK economy. It has been encouraging to find
that respondents have generally agreed with the outline of barriers and understanding of
reasons behind the lack of commercial drivers, which DCMS set out in the Call for
Evidence. It is critical that the Government’s understanding of such barriers reflects the
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