2005, No.20 Telecommunications Act 2005 137 (4) The Regulator shall advise a service provider, within thirty (30) days of receipt of any quality of service report, whether the Regulator accepts the explanation provided for any standard that was not achieved. If the Regulator does not reply within in the thirty (30) day period, the explanation provided is deemed accepted. (5) If the Regulator does not accept the explanation under subsection (4), the Regulator shall issue an order setting out the additional steps that the service provider shall take and the time within which those steps shall be taken for the service provider to achieve such standards, including but not limited to: (a) any additional reporting requirements the service provider shall adhere to until the standard is achieved; and (b) what, if any, specific refunds or other customer remedies are to be implemented by the service provider as a result of the service provider‟s failure to meet such standard. (6) When a service provider files a quality of service report or any additional related material with the Regulator, the service provider shall also publish the report on the service provider‟s web site. Upon receipt of a quality of service report or any additional related material from a service provider, the Regulator shall also post the report on the Regulator‟s reporting requirements. (7) Where the Regulator concludes that it is in the public interest, the regulator may require a service provider to publish in Samoan and English in the Savali and one other newspaper circulating in Samoa all or parts of the service provider‟s quality of service reports and the Regulator‟s reporting requirements. 58. Access to Customer Premises-(1) The service obligations of a service provider designated pursuant to section 46 shall extend to the installation, operation, maintenance and repair in good working order of all telecommunications facilities that are owned or provided by the service provider and located on the customer‟s property.