134 Telecommunications Act 2005 2005, No.20 (4) Service providers shall not disconnect or otherwise change any of the telecommunications services then being provided to a customer and which are the subject of a complaint or dispute, other than in accordance with the Terms of Service approved by Regulator pursuant to section 54 or as permitted by order made by the Regulator. 53. No Unjustified Discrimination-(1) Unless otherwise specifically permitted by the Regulator, dominant service providers shall offer all customers the same terms and quality of service, including tariffs charged, unless different terms are objectively justified, based on differences in supply conditions, including different costs or a shortage of available facilities or resources. (2) A dominant service provider shall be obliged to justify any different terms and quality of service under subsection (1) to the satisfaction of the Regulator, or to cease the practice upon receipt of an order from the Regulator requiring the dominant service provider to do so. 54. Terms of Service-(1) The Regulator may issue an order requiring a service provider to submit draft Terms of Service to the Regulator for approval. The order shall specify the schedule for preparation, approval and implementation of the Terms of Service. (2) Draft Terms of Service must be consistent with this Act, the rules, licence conditions and orders made by the Regulator, and shall describe the basic terms of the business relationship between the service provider and the service provider‟s customers in the provision and use of telecommunications services (3) The Regulator shall approve all draft Terms of Service, with or without changes made by the Regulator, after consultation with the service provider and other interested parties, as determined by the Regulator. Once approved, these Terms of Service will replace the customer Terms of Service then in use by a service provider and shall become binding on the service provider and the service provider‟s customers.