- 33 Objectives Appropriate conditions are created for social inclusion of electronic services Actions Responsible authorities Partners Financing sources/cost Deadlines Progress Indicators 8.1. Enclosing in the social inclusion programs the "digital inclusion" component Ministry of Labor, Social Protection and Family Central Public Authorities National public budget, Development partners 2014 8.2. Broadcast training spots about electronic Services for population (sectorial ministries shall allocate resources and shall develop electronic guides by field – Civil status office, NSIH, NHIC, medical services, construction services, etc.). 8.3. Installing interactive electronic boards in municipalities with demo modules - electronic terminal 8.4. Add programs promoting and training people to use electronic services in public TV schedule. Central Public Authorities Center for Electronic Governance Central public authorities budget, Development partners 2014 2020 Local authorities Central Public Authorities Institutions budget, Development partners 2015 Central Public Authorities Institutions budget, Development partners 2014 2020 8.5. Creating mechanisms for implementing applications and equipment dedicated to electronic services access for people with special needs. 8.6. Develop requirements / standards in terms of equipment and software to be used by people with special needs. Ministry of Information Technology and Communications Ministry of Information Technology and Communications, State Chancellery Ministry of Labor, Social Protection and Family Institutions budget, Development partners 2014 2015 Subvention of the special equipment Ministry of Labor, Social Protection and Family Institutions budget, Development partners 2015 Requirements and special rules regarding electronic services and developed / purchased equipment [ r D f a Ministry of Information Technology and Communications ] t Number of social programs with approved "Digital Inclusion" component Approved public authorities programs Planned budget resources Developed and disseminated electronic guides Budgeted resources reserved for promotion and training programs IV. GENERAL OBJECTIVE: Establishing conditions for increasing digital space security and trust PROGRESS INDICATORS: Share of population that is aware of cyber risks: 50% by 2015, 65% by 2017, 80% by 2020. Share of employees of public institutions responsible for cyber security with certificates that state the professional training in this area: 20% by 2015, 40% by 2017, 80% by 2020. Share of institutions that use data protection systems: 70% by 2015, 85% by 2017, 100% by 2012. At least 70% of citizens shall feel secure in the digital environment. 9. Action Plan for Republic of Moldova’s cyber security. Key actions: Increase cyber security of the 9.1. Develop action plan on cyber Information and Ministry of Internal Affairs, Institutions budget 2014 - Approved documents national critical security of the Republic of Moldova. Security Service, Center for Electronic 2015 infrastructure (public Center of Special Governance authorities/institutions, Telecommunication (CERT-GOV-MD), electronic communication networks, aqueducts, Ministry of Information installations and energy Technologies and networks, transport networks Communications etc.) 9.2. Defining national critical Information and Ministry of Information Institutions budget 2014 List of critical infrastructure that is to be protected Security Service Technology and infrastructure

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