- 28 Objectives Actions Responsible authorities on open data portal by public authorities / institutions. 4.10. Establish requirements of adjusting the content for being accessed by people with special needs (elders, disable persons, vulnerable, with gender or cultural differences). 4.11. Promoting the use of open software and free tools for creation, dissemination and use of digital content Financing sources/cost Deadlines Progress Indicators publish information Ministry of Information Technology and Communications, Ministry of Labor, Social Protection and Family Ministry of Information Technology and Communications 4.12. Identifying and implementing monitoring mechanisms for statistical purpose of accessed national Web resources. 4.13. Organization of seminars, workshops, dedicated contests to stimulate the creation, use and dissemination of digital content 4.14. Develop and disseminate recommendations for children and adults for accessing digital content in the Internet space, including the existing risks 4.15. Optimizing the number of public services , existing processes and re- engineering business – of the existing processes of granting public services and their standardization (front office) Ministry of Information Technology and Communications 4.16. Develop and approve estrategies, programs / plans to digitize the internal processes of the public authorities/institutions, providing compliance with the Interoperability Framework, the following priority areas (back office) are: a) Health Central Public Authority Ministry of Health b) Social Assistance Ministry of Labor, Social Protection and [ Partners Central and local public authorities, institutions and companies that have digital content National public budget, Budget of the involved institutions, Development partners assistance 20152020 Number of applications for people with special needs State Chancellery, Center for Electronic Governance, Local public administration authorities, Center of Special Telecommunications National Bureau of Statistics Institutions’ budget 2014 2017 Number of free "plugin" applications for the use of public services Institution’s budget, donors 2014 – 2015 Periodic reports with recommendations f a ] t Ministry of Information Technology and Communications Central public authorities, institutions holding digital content Institutions budget, donors 2014 2020 Number of yearly organized seminars National Center for Personal Data Protection Ministry of Information Technology and Communications, Ministry of Internal Affairs Institutions budget, donors/12 000 MDL for a single recommendation 2014 Developed and disseminated recommendations e-Transformation budget, Institutions budget, donors/ 900 million MDL 2014 2020 State Chancellery, Center for Electronic Governance Institutions budget, Development partners 2014 2020 Inventory report. Optimized and approved list of public services Percentage of business processes revised, typified and standardized. Approved plans Ministry of Information Technology and Communications Ministry of Information Technology and Institutions budget, Development partners 2014 Approved e-Health strategic program Institutions budget, Development partners 2014 Approved e- Social Assistance strategic r D State Chancellery, Ministry of Information Technology and Communications, Central and local public authorities

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