List of Appendices APPENDIX A APPENDIX B APPENDIX C Bibliography Participants of the ICT Workshop Map of St Kitts and Nevis Acronyms and Abbreviations ASP BPO C&W CARICOM CFB CXC ECCB ECLAC ECTEL Application Service Provider Business Processing Outsourcing Cable & Wireless Caribbean Community and Common Market Clarence Fitzroy Bryant College Caribbean Examination Council Eastern Caribbean Central Bank United Nation’s Economic Commission for Latin America and the Caribbean Eastern Caribbean Telecommunications Regulatory Authority (St. Lucia, Grenada, St. Kitts / Nevis, St. Lucia, St.Vincent / Grenadines, Dominica) EU FDI FATF GSTK&N ICT ICTU ISP IT kbps Km LAN Mbps MHz NGO NIP NTRC OECD OECS PC PPS PSTN SEDP SEDU SME European Union Foreign Direct Investment OECD Financial Action Task Force on Money Laundering Government of the Federation of St Kitts and Nevis Information and Communications Technology Information and Communications Technology Unit Internet Service Provider Information Technology Kilobits per second Kilometers Local Area Network Megabits per second Mega (million) Hertz (cycles/second) Non-Government Organization National Indicative Plan National Telecommunications Regulatory Commission Organization for Economic Cooperation & Development Organization of Eastern Caribbean States Personal Computer Payment Processing Systems (online) Public Switched Telephone Network Small Enterprise Development Project Small Enterprise Development Unit Small and Medium-Sized Enterprise iv