NATIONAL CYBER SECURITY STRATEGY GREEN PAPER – SUPPORTING DOCUMENT  Use of the Internet for activities like online banking and online purchases – an increase of 12%. This percentage indicates an increase of 12% from 2013. Malta also registers the highest proportion of respondents registering such concern across the EU, at 34%.  Personal information not kept secure by public authorities – with proportion of respondents varying from 65% in 2012 down to 62% in 2013 and increasing again by 4% (66%) in 2014. On a positive note however, a declining trend is noted in the level of concern regrding online personal information not being secured by websites – from 74% in 2012 to 71% in 2013 and declining further to 69% in 2014. 7.7 IDENTITY THEFT The proportion of Maltese respondents who have experienced identity theft has declined from 11% to 5% between 2013 and 201421. However, this does not dispel the increasing level of concern of experiencing such an incident as stated across the EU, including Malta – from 59% in 2013 to 74% in 2014. 7.8 ACCOUNT HACKING During 2014, a significant proportion of the Maltese respondents (71%) relative to the EU average (60%) express their concern of having their social media or email account hacked. In addition, there is also an increase in proportion of Maltese respondents who claim that their social media or email account has been hacked – from 12% in 2013 to 16% in 2014. 7.9 MALICIOUS SOFTWARE In 2014, a significantly high proportion of Maltese respondents (76%) have also stated concern of discovering malicious software on their ICT devices. 40% of Maltese respondents have also reported discovering malicious software. The survey also refers to a direct correlation between those who installed anti-virus software and those who discovered malicious software. It is noted that during the same period, the proportion of Maltese respondents who claim to have installed anti-virus software stands at around 40%, increasing to 60% by end 2014. 7.10 OFFENSIVE MATERIAL Across the EU, respondents are more likely to state that they have encountered material which promotes racial hatred or religious extremism online; with an increase of 11% from 2013. Indeed, in the case of Malta, the level of related concern has increased from 37% in 2013 to 50% in 2014. A 29 Malta | National Cyber Security Strategy Green Paper – Supporting Document