Slovenia or if the prescribed quality is not provided in that area, a provider of additional
services shall be selected for that area.
(3) A provider of additional services shall be selected by the Agency by decision and on the
basis of a public invitation to tender, with mutatis mutandis application of the provisions of
Chapter V of this Act and taking into account the principles of efficiency, objectivity and
transparency. The subject of the public invitation to tender shall be the provision of an
additional service in a specific area of the Republic of Slovenia. The selection criteria shall,
in particular, be the ability to provide an additional service and the costs of such provision.
(4) The selected provider of an additional service must provide it in a cost-effective manner
and apply the same conditions to all users.
(5) Neither the provisions of Article 126 of this Act nor any other compensation mechanism
that would include contributions from undertakings in the Republic of Slovenia shall be
applied to the financing of additional services. The ministry responsible for electronic
communications shall, through mutatis mutandis application of Article 125 of this Act,
finance the compensation of any net costs of the provision of an additional mandatory
service.
Article 128
(supervision)
The Agency shall oversee the implementation of the provisions of this Chapter and the
obligations imposed pursuant thereto.
XI. USERS’ RIGHTS
Article 129
(subscriber contracts)
(1) A subscriber contract must include at least the following in a clear, comprehensible and
easily accessible form:
1. the name and address or company name and registered office of the undertaking;
2. a statement of the services, in particular:
- information on whether it provides access to emergency services and caller location data,
and all restrictions relating to the provision of the emergency services referred to in Article
134 of this Act,
- information on all other conditions restricting access to or the use of services and
applications and permitted pursuant to other regulations,
- information on the minimum level of quality of the services provided, including the supply
time for initial connection and, where appropriate in light of the circumstances, information
on other service quality parameters as laid down in the general act referred to in Article 133
of this Act,
- information on all procedures put in place by the undertaking to measure and shape traffic
so as to avoid filling or overfilling a network link, and information on how those procedures
could affect service quality,
- the types of maintenance service offered and customer support services provided, and the
means of contacting these services,
- all restrictions imposed by the provider on the use of terminal equipment supplied;
3. where an obligation exists under Article 137 of this Act, information on whether the
subscriber has the option to choose whether or not his personal data is included in the
directory, and the data concerned;