person conducting the proceedings within the meaning of the Act of 23 September 2016 on
out-of-court resolution of consumer disputes. The authorisation is granted for a definite period
of time.
11. The President of UKE shall revoke the authorisation of the employee of the Office of
Electronic Communications before the expiry of the period for which it was granted, in the
case of:
1) gross violation of the law in the performance of functions;
2) a final court sentence for committing an intentional offence or a fiscal offence;
3) an illness permanently preventing him/her from the performance of his/her duties;
4) resignation.
12. The Minister competent for digitalization shall specify, by means of an ordinance:
1) the procedure for out-of-court resolution of consumer disputes,
2) the amount of the threshold of the financial value of the subject matter of the dispute,
whose failure to reach may result in the refusal to hear the dispute,
3) a way of filing requests for initiation of out-of-court resolution of consumer disputes;
4) a way of exchanging information between the parties involved in the out-of-court
settlement of consumer disputes by means of electronic communications or by post,
5) the detailed qualifications of persons conducting out-of-court resolution of consumer
disputes and the minimum time for which authorisation is granted,
6) time limit for the parties to agree to the proposed settlement of the dispute or to comply
with it
– having regard to the need to ensure easy access to the proceedings, effective resolution of
disputes and impartial and independent conduct of proceedings.
Article 110. 1. Permanent consumer arbitration courts under the care of the President of UKE,
hereinafter called “arbitration courts”, shall be established under agreements with regard to
organizing such courts concluded between the President of UKE and non-governmental
organisations representing consumers, telecommunications undertakings or postal operators.
Administrative costs of the functioning of arbitration courts shall be covered by the President
of UKE.
2. Agreements referred to in paragraph 1 shall specify, in particular, the rules for covering
arbitrators’ remuneration costs and the return of costs incurred in relation to the performance
of arbitrator activities.
3. The arbitration courts shall examine disputes:
1) with regard to property rights resulting from agreements for the provision of
telecommunications services, including connection to a public telecommunications network,
concluded between consumers and telecommunications undertakings;
2) with regard to property rights resulting from agreements for the provision of postal
services.
4. The Minister of Justice, in agreement with the Minister competent for communications and
the Minister competent for digitalization, shall specify, by means of an ordinance, the rules
and regulations for the organisation and operation of arbitration courts under the care of the
President of UKE, including:
1) the internal organisation of arbitration courts,
2) the procedure for the functioning of arbitration courts,
3) jurisdictional and administrative activities of arbitration courts and their bodies,
4) requirements concerning arbitrators’ qualifications and impartiality