FOREWORD YANG BERHORMAT PEHIN DATU SINGAMANTERI COLONEL (RTD) DATO SERI SETIA (DR) AWG. HAJI MOHAMMAD YASMIN BIN HAJI UMAR MINISTER OF ENERGY AT THE PRIME MINISTER’S OFFICE AS CHAIRMAN OF THE E-GOVERNMENT LEADERSHIP FORUM (EGLF) Information Communication Technology (ICT) is, and always will be, a key enabler in the continuous improvement of Government and its services. To date, our Government has gone through three E‑Government Strategic Plans which was first launched in 2001, and subsequently reviewed and updated in 2005 and 2009 respectively. These plans focused on driving the uptake ICT in the government and has brought about change in the way we communicate and provide services, as well as overseeing the implementation of critical government infrastructure and centralized services. Moving forward, it is imperative that our Government continues to grow and embed technology into all levels. With this in mind, I would like to further push our commitment towards utilizing technology by refocusing and broadening our efforts beyond that of an E-Government towards that of a Digital Government. Our Digital Government Strategy 2015 – 2020 is driven to support the Nation’s vision of Wawasan 2035. We will take a Whole-of-Government approach towards innovation and service provision, leading the digital transformation of the government to make services simpler, faster and more accessible. We will champion the creation of user-friendly services to increase ease-of-use, and will encourage agencies to re‑engineer their business to fully leverage on the ICT to optimize their processes, taking into account the need for improve collaboration across multiple agencies. This requires us to foster a forward‑thinking mindset that will help to increase speed of adoption and raise the proficiency of our government officers. The Digital Government Strategy also presents us with the right opportunity to conduct a review of our existing infrastructure and systems. We must ensure that these infrastructure and systems remain current and are effectively utilized to their full capacity. In addition, data and information are essential building blocks for decision-making. Therefore, we must develop our capabilities and technologies to be able to put our Government data to use and gather valuable insights which can allow us to make informed decisions. In conclusion, I would like to call upon all stakeholders to adopt and adapt their mindsets to achieve the goal of a Digital Government. In this context, all the government agencies must take leading roles for these services. I wish to thank everyone involved in the preparation of this document including all ministries’ leaders, CIOs, CTOs and their representatives for their commitment and invaluable contribution. iii