ACRONYMS CERT : Computer Emergency Readiness Team CSOs : Civil Society Organisations E-Government : E-government Department EPD : Economic Planning Department ESCOM : Electricity Supply Cooperation of Malawi EWS : Early Warning System FDI : Foreign Direct Investment FGD : Focus Group Discussion G2B : Government to Business G2C : Government to Citizen G2G : Government to Government GDP : Gross Domestic Product GSM : Global System for Mobile Communications GWAN : Government Wide Area Network HRD : Human Resource Development HRMIS : Human Resource Management Information System ICT : Information Communication Technology ICTAM : Information and Communications Association of Malawi IFMIS : Integrated Financial Management System iv Technology