TABLE OF CONTENTS ACKNOWLEDGEMENT .......................................................................................................................... II TABLE OF CONTENTS ......................................................................................................................... III ACRONYMS ..............................................................................................................................................IV GLOSSARY ............................................................................................................................................VIII EXECUTIVE SUMMARY ........................................................................................................................ XI Deleted: X 1. INTRODUCTION .......................................................................................................................... 14 Deleted: 13 2. SITUATION ANALYSIS .................................................................................................................... 18 Deleted: 17 3. ICT PROGRESS ............................................................................................................................. 26 Deleted: 25 4. MASTER PLAN STRUCTURE, STRATEGIC THEMES AND PILLARS............................... 38 Deleted: 37 5. DETAILED IMPLEMENTATION PLAN ................................................................................... 73 Deleted: 70 6. MONITORING AND EVALUATION PLAN .............................................................................. 73 Deleted: 70 9. RECOMMENDATIONS ................................................................................................................ 75 Deleted: 71 10. CONCLUSIONS ......................................................................................................................... 79 Deleted: 75 11. REFERENCES............................................................................................................................ 80 Deleted: 77 APPENDIX A:............................................................................ ERROR! BOOKMARK NOT DEFINED. Deleted: ERROR! BOOKMARK NOT DEFINED. APPENDIX B: NATIONAL NATIONAL ICT MASTER PLAN ..............ERROR! BOOKMARK NOT DEFINED. Deleted: ERROR! BOOKMARK NOT DEFINED. APPENDIX C: LIST OF INSTITUTIONS AND INDIVIDUALS CONSULTED ............................. 82 Deleted: 79 iii

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