74 receive assistance of competent services, but emergency services have to effectively handle incoming calls and send appropriate help in a timely manner. Effective and coordinated action in emergency situations and in each individual case of assistance significantly improves the quality of emergency delivery and strengthens human security. Required Actions To ensure high quality and EU requirement compliant emergency services, it is necessary to create single technology platforms for all the emergency services involved in the provision of emergency services so that they use a single or at least fully compatible set of systems that would significantly reduce the response time to assistance requests and to increase the exchange of information security. In addition, it is necessary to lay down common principles for the development of technological for all services involved in provision of assistance so that modernisation of one service does not disarrange the technical collaboration between other services. Public education on the ways to summon assistance, as well as the provision of assistance reception, thus increasing confidence in getting help, should be continued. 5.7.3 Trust In the Electronic Environment Information society exists and develops thanks to public and ICT interaction, in addition, the higher added value ICT is able to provide to the public, the greater is the ICT impact on the individual and society as a whole. The situation is additionally aggravated by the fact that ICT solutions include technically and legally complex, hardly understandable and comprehensible concepts and their implementation mechanisms, as a result individual’s natural protective response does not create motivation to start using the new ICT solutions. Therefore, it should be taken into account that the public perception of the ICT usage will vary – both technology enthusiasts and “wise wait and see” persons are present. Therefore, for a smooth and successful development of information society it is essential to timely achieve the awareness of the “wait and see” part of the public on the range of ICT solutions and services, expected result, required prior and subsequent action, technological and legal certainty and confidence. Not less importantly, ICT solutions and services should be built, so that by using them, they allow the user to feel safe and confident of the results, create a positive experience, would not allow the user to feel overwhelmed and would help to resolve ambiguous situations. Actions of ICT solution developers and services providers play an important role as well, by following recognised safety standards, guidelines and industry best practice, developing solutions and offering their services. Trust in the electronic environment is also hindered by ignorance and lack of understanding of electronic data, including the options of electronic document long-term storage. Electronic transfer of data to the State Archive is one of the most important public e-services which has not got practically simple and legally set solution. It is not clear how to transfer electronic data into archive, thus the overall development of e-services is hampered. The improvement of this egovernance function would allow the development of more e-services and usage of e-documents in services. information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines 2014-2020