58 Wider use of electronic communication between public administration institutions and private persons (natural or legal) is one of the key instruments for the creation of efficient and peopleoriented public administration. There are a number of significant obstacles that restrict effective public communication with inhabitants and entrepreneurs in electronic environment. The most significant barriers are as follows: * an official address of a private person in general is not available for institutions in an electronic environment; * most of the documents intended for the submission to private person contain restricted information, whose submission via e-mail without encryption is not permissible. On the other hand, encryption is not available to most private persons due to its complexity; * e-mail does not guarantee delivery of the document, due to this it is not possible to send messages using an e-mail where it is essential to receive a confirmation on the delivery reception (administrative process); * in most cases, private persons do not have a safe solution for incoming and outgoing electronic document storage. Required Actions Safe and reliable way of communication and mutual information exchange between inhabitants, entrepreneurs and state should be developed. Electronically supplied information and services should have equivalent legal status to those that have been provided onsite. Private persons (natural or legal) have to create secure and reliable official electronic address to which they will receive all official correspondence from the state, local governments and the justice institutions. The official email address will be integrated into institutional e-services and it is intended to use it in communication with both public institutions and private individuals, as well as in the long run the usage options and forms of this email address will be evaluated also for private sector service providers and for communication between private persons. The solution will be a series of applications, ranging from secure and protected delivery of eservices results to even possibility to electronically deliver information on the polls, personalised information on guaranteed health checks, court summons, information on the real estate tax estimates, etc. It will be technology-neutral environment that will enable an inhabitant to choose the most convenient form to receive a message – starting from the usual e-mail to social networks. For the implementation of activities the following is required: * the establishment of the centralised solution for official addresses; * institutions information system connection to the e-address centralised solution. Conceptual solution of the official e-mail address is included in the Official e-mail address concept project (announced on State Secretaries Meeting of 12 July 2012, Minutes No. 28 8. §). 5.4.4 Digitalisation of Public Services More than 70.2% of the population and more than 90% of entrepreneurs are using Internet on a daily basis to obtain information and receive commerce services. The Internet has the potential information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines 2014-2020