56 that encourage the creation of end-user services (applications, solution competitions, educational seminars and workshops). 5.4.2 Development of Shared Platforms and Services for the Provision of Public Services The provision of advanced multi-channel services has been introduced increasingly wider, onestop-source agency principle in the provision of services has been introduced, anticipating to hand over service provision function also to partner organisations, as well as ever-wider range of services should be available beyond borders, ensuring the identification of other EU inhabitants and verification of digitally signed documents. Latvia shall ensure the joint electronic point of contact operation, prescribed in Directive 2006/123/EC on services in the internal market (“Services Directive”), to serve for foreign EU Member State inhabitants, which should ensure collaboration with state and local governments’ institutions, etc. It should be noted that without centralised issues, which are common for the entire governance, there are specific needs for certain industries that require industry-specific solutions. In order to implement these and other systemic processes as rationally as possible – to ensure that the services provided by state and local government and their basic information is available in one place and in a uniform manner regardless of the belonging to a department, as well as to prevent creation of duplicated ICT solutions, to promote creation of rational multichannel customer service solutions and provide efficient client support to users of e-services, it is necessary to provide the creation and availability of adequate common use infrastructure, improvement of functionality and quality of the existing solutions, as well as the coordinated provision of e-services user (inhabitants, entrepreneurs and public administration staff) support through the exploitation of the existing research and experience. Centralised platforms have to become the main resource for the implementation of multi-channel services or the distribution of data beyond borders (such as in case of geospatial data). The development of specific applications is not supported in individual applications (services), but the development of platforms should be facilitated for the creation of individual applications. It should be noted that common usage solutions are available for publishing of e-services, identification of inhabitants, processing of electronic payments, for preparation and distribution of standardised service descriptions, submission of service results to inhabitants and storage of these results, etc. The current experience in the collaboration related to public and private electronic platforms and solutions should be taken into account, by formulating of opportunities and conditions for future collaboration. One of the central common use infrastructures is e-services common use infrastructure that is shared for the usage of e-services of more than 60 different institutions. Its exploitation intensity in the period from 2011 to 2013 has increased more than twice. The current technical and human resources are too limited in order to ensure high quality of future needs. Required Actions It is necessary to develop standardised platforms and solutions, on basis of which individual applications of various institutions and processes have been created (including e-services). For example, the development of the state and local government service website www.latvija.lv as a single electronic service environment to inhabitants and entrepreneurs, the development and information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines 2014-2020