45 Processing of such information resources technologically organised via national information systems (expanding existing or creating new one) by concentrating the maintenance of several related information resources as much as possible in one national information system; thereby, implementing common operational platform principle. On the other hand, centralised technology platforms must be used as much as possible in order to provide functioning of the national information system. In those processes of public administration, which are characterised by low intensity, creation of specialised ICT provision is not supported for digitalisation, but for their digitalisation ICT tools should be used, which are available for the digitalisation of processes. With regard to the basic operational processes of public administration (or their phases), the result (sub-result) of which has so far been described in the form of unstructured or poorly structured data should be evaluated whether it is useful to increase the efficiency and quality of the appropriate process by selecting more suitable ICT solution with better data structure. 5.3.1.3 Digitalisation of Support Processes In order for the modernisation of the public administration to achieve its goal, regardless of optimisation and digitalisation of its basic operational processes, the attention should be drawn also to the improvement of the effectiveness by implementing the optimization and digitalisation of their processes. The actual situation indicates that the digitalisation of support processes has not always been considered appropriately, for example, the circulation of documents, even within one institution, is often organised on paper. Given the existing ICT solution options, such situation does not have a rational basis and should be changed. Until now the efficient and optimal organization and procedure of public administration support has not been reached even closely. For example, it is worth paying special attention to the organisation (to centralise it as much as possible) and standardisation of financial and management accounting processes (to prevent unjustified functional diversity of ICT solutions used in the public administration, and data accumulated in IS would be useful for processing, analysis and decision-making at the national level), also including solutions aimed at the development of human potential of the public administration (to attract and retain competent employees, to provide compensations, etc.). Similarly, technical support organisation of public administration websites is not optimal, as demonstrated by the research carried out in 2012 “Evaluation of the websites and state information system capabilities of the public administration of central authorities”. The study analysed 115 websites of public authorities, and concluded that the improvements are required in order for public sector websites to provide inhabitant-directed services, would be user-friendly, simple in design and based on modern technology solutions. The study concluded that more than 50 different content management systems (of which 38 are individually designed systems) are used for the maintenance of public administration websites. Those systems have very different security level and the maintenance and accommodation practices of these websites differ as well. In general, it also creates high costs. The study proposes a gradual transition pattern, respecting the life cycle of website technologies and taking into account the technical complexity. Required Actions information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines 2014-2020