4 Used Abbreviations and Explanations of Terms MoD – Ministry of Defence API - application programming interface(s) Open data – machine-readable data which are technically (advisable by using the Internet) and legally made available to the public for their free use and further distribution where reasonable privacy, safety and authorship provisions may be set Open interfaces – interfaces for access to machine-readable data and processes created on their basis which are technically and legally made available to the public for their free use CERT.LV – Information Technology Security Incident Response Institution CRM – customer relationship management Computer science – a field of science which includes comprehensive scientific research related to computers, software, computer technologies and intellectual systems. The computer science investigates computer architecture and hardware, programming languages and systems, software structure principles, system designing methods, data processing systems and computer networks, as well as the usage of computers in specific areas where the main focus is not so much laid on the specific character of the particular area, but rather on the general software or hardware principles DSI – Data State Inspectorate ECDL – European Computer Driving Licence EC – European Commission e-document – electronic document eID – electronic identification e-procurements – electronic procurements e-commerce – realisation of business activities by means of electronic communication, including the Internet MoE – Ministry of Economics e-services – electronic services e-signature – electronic signature e-government – electronic government e-mail – electronic mail ERDF – European Regional Development Fund e-invoice – electronic invoice EU – European Union ESF – European Social Fund e-health – usage of ICT in the public health products, services and processes along with organisational changes in health care systems and for the acquisition of new skills in order to improve the health of the population, efficiency and productivity of the provision of health care services and economic and social value of health. E-health involves interaction between patients and health care service providers, data transfer between institutions, as well as mutual communication of patients and/or health care specialists IPE – Institute of Physical Energetics MoI – Ministry of the Interior GDP – gross domestic product ICT – information and communication technologies ICT user – a person who uses ICT for their daily needs, incl., for entertainment, communication, etc. information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines 2014-2020