19 solutions and the required resources. Also, a comprehension regarding ICT project management methodologies and ICT solution maintenance should be improved. The development of the mentioned competences is a precondition for the successful implementation of high quality, effective and user-friendly e-governance solutions. It is similarly important to inform public regarding the developed and implemented e-governance solutions, to explain and demonstrate the solution usage benefits for both inhabitants and entrepreneurs, reliability and secure usage of these solutions and to promote electronic channels for connection with public administration. Therefore, it is important to continue the development of e-skills for various public target audiences. Without the above mentioned actions, usage of e-services will remain at low level, guidelines’ objectives will not be reached, as well as the funds invested in e-governance development will not provide return. Security Security has to be a cornerstone of the ICT development and utilisation; nevertheless, the organisation of security has to be performed and technologies have to be chosen advisedly in order on the one hand to cover the security in the entire lifecycle of ICT (starting with the development of the information security management system, definition of the security policy, inclusion of the requirements, resulting from the security policy, in ICT procurements and their implementation supervision, evaluation of personal data security aspect prior the implementation of ICT) and on the other hand investments in security solutions should be proportional to the possible threats, including corresponding security level regarding the typical risks of personal data process and the features of protected personal data. Security planning, based on the risk analysis that evaluates political, economical, sociological, personal data protection, and legal aspects allow to build public administration processes and ICT solutions rationally and efficiently ensuring respective security and personal data protection levels. One of the fundamental elements that affects the security is an ICT user. The knowledge, experience and culture – point of view, assumptions, behaviour and attitude – of an ICT user are factors that should be taken into account when developing ICT solutions, particular attention paying to ICT applicability; nevertheless, it is similarly important to build ICT user’s comprehension regarding the secure usage of technologies. Next-generation network and broadband infrastructure The goal of the guidelines cannot be reached without the development of broadband infrastructure. The availability of broadband infrastructure is precondition for digital content availability to inhabitants; therefore, the development of broadband infrastructure has to be continued during development planning period for 2014-2020 ensuring public access to a highspeed Internet connection (information is included in Section 5.2 “Action Direction “Widely Available Access to the Internet”). 3.3 Basic Principles of e-Governance Planning Supported activities which are not in conflict with the defined basic principles of e-governance, and implementation of which will enhance the improvement of entrepreneurship environment and creation of new jobs (all of the mentioned principles are equally important): information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines 2014-2020