Strategic Theme Key Objectives 1. To create and enhance service delivery channels 2. To raise awareness of ICT initiatives in Government via an EGovernment communication plan Quality Social Services 3. 4. 1. Effective Governance Framework 2. Strategic Theme To support the most vulnerable groups in society 1. Community Service Centres 2. Mobile Government (Belize IT Express) 3. Mobile Communications Platform (SMS) To support equitable service delivery across various socioeconomic classes To develop and empower appropriate mechanisms to support the effective implementation and monitoring of the EGovernment Policy, Strategy and Plan of Action. To focus on synergising and driving the successful planning and execution of nationwide, governmentwide or major ICT initiatives that affect WOG initiatives Promote Change Management 2. To manage the organisational, process and business strategy for government efficiency and greater productivity To ensure changes are carried out in a 1. Cost-effective delivery of Government services to citizens 2. Enabling infrastructure to facilitate the provision of a multichannel platform for the delivery of quality services 3. Enhance Citizens’ interaction with Government 4. Reduce digital divide 5. Increase universal access 1. Creation of a Central Information Technology Department (CITO) 2. Establishment of Key Support Expert Working Groups 1. Efficiency gains and cost savings 2. Greater accountability 3. Establishment of Inter-Ministerial Council 3. Collaborative and structured approach to E-Government ICT development 4. Appointment of True North Group 5. Appointment of EGovernment Champion Key Objectives 1. Programme Outputs/Outcomes Programmes Establishment of Programme Office 2. Establishment of Business Transformation Office 3. Communications Plan 30 1. Number of centres deployed 2. Number of transactions completed via access points per year 3. Number of rural communities served/Rural site visits per year 4. Number of services and subscribers on SMS platform 5. Percentage reduction in service delivery cost 1. Cost savings in whole of government service delivery 2. Movement in WEF EGovernment Ranking 3. % Implementation of EGovernment Strategy & Plan of Action Programme Outputs/Outcomes Programmes 1. Key Performance Indicators / Measures 1. Streamlined process, eliminate duplication of effort and greater efficiency in the services delivery process 2. Timely, cost effective delivery of WOG projects Key Performance Indicators / Measures 1. Number of WOG Projects completed on time, within budget and with assigned resources 2. Number of government processes reviewed / re-engineered 3. Number of Promotion