Strategic Theme Key Objectives Programme Outputs/Outcomes Programmes Key Performance Indicators / Measures managed services provisioning 1. Number of Ministries connected by VOIP and using common email platform Government standardization of eservices delivery 1. 2. Build once, use many concept Common platform deployed. 2. 3. Reduce service provisioning cost Number of Ministries using common/shared platforms for e-services 4. Provide ‘single face’ of Government 1. Increase accountability with Government 2. Improve Government’s performance, efficiency through structured systems and frameworks 1. Number of processes/ procedures developed institutionalized 1. Create enabling environment for electronic transactions 2. Engender confidence as citizens and businesses interact with Government in an online environment. 1. Number of users transacting online 2. Laws enacted 1. Percentage of public service trained in ICT 2. Number of programmes to train, attract and retain ICT professionals 1. Reduce Government cost 2. Create WOG services 1. VOIP and Email Migration Development and Standardisation of eservices Platform 1. To implement policy and regulatory frameworks that enable Enlightened Access 2. To streamline ICT governance for improved collaboration/service delivery 3. To designate/create a central implementation and oversight agency to manage national eGovernment initiatives Creative Regulatory Reform 1. Targeted Human Capacity Development 2. To enable a new culture across the eGovernment workforce using performance- and achievement-based human capital management To develop superb skills, shared standards and key performance targets Regulatory Framework Data Privacy and Electronic Transaction Legislation 1. Future Skills Audit 2. ICT Based HR Development Platform 3. Institutionalised Training 28 3. Increase online transaction/interaction 1. Build capacity in public sector workforce 2. Effectively plan for and meet the requirements of a knowledge based workforce.