Measure 2.9.a Encourage enterprises, including SMEs, to use ICT on larger scale and to build mechanisms that will enable enterprises to successfully take part in the global market, so as to increase Internet and PC penetration and consequently decrease the VAT for ICT products and services for the citizens. Measure 2.9.b Encourage establishment of communities of consumers and traders, increase e-confidence and protect consumers through full regulation of consumer rights on the Internet. Measure 2.9.c Adopt a package of legislative and organisational changes so as to allow e-Work, and distance work and distance learning. Measure 2.9.d Conduct a campaign for raising the public awareness for efficient use of ICT equipment and information society services from the aspect of the operators and the data centres. Measure 2.9.e Prescribe measures for obligatory introduction of a Service Level Agreement (SLA) for ICT services. Measure 2.9.f Identify and eliminate obstacles for the appointment of a Certificate Authority and support modification of electronic documents and signatures in the domestic and cross-border trade as well as in the communication with the Government institutions. Measure 2.9.g Develop a strategy for introduction of standardized ICT solutions for the small and medium enterprises and directives for their support by the Government. Page 29 of 40