Which public administration service did you use online? Obtaining information from public institution websites Downloads Submission of completed forms 34,0% 25,2% 23,9% What were the reasons for not submitting completed forms online to public administration? No need to submit completed forms 76,6% Lack of skills 8,1% Other reasons 7,2% Another person did it on my behalf 4,7% No online services available on website 2,8% Concerns about security and personal data… 1,2% Based on the survey data, it appears that, while the share of persons obtaining information from websites of public institutions is high (34.0%), online communication with public administration is evidently less common (23.9%) since the availability of this service is relatively modest, given that 76.6% of respondents replied they had no need to submit completed forms. The Republic of Serbia has created preconditions for the development of e-government by passing legislation to regulate this area, as well as by forming the IT and e-Government Office, as the authority responsible for providing the services of the e-Government Portal. The e-Government Portal is the gateway for e-services for all citizens, businesses and public administration employees and enables users to perform from their home, without physically coming to a service desk, certain public administration tasks that have hitherto required them to come to public administration offices. The e-Government offers numerous services provided by various institutions, including: IT and e-Government Office Ministry of the Interior “Welcome to the world, baby!” Local tax administration Vehicle registration renewal at authorised inspection garages (service intended for individuals) Temporary residence registration for foreign nationals Application for a certificate of (no) criminal convictions e-Appointment – qualified electronic certificate, available in 57 municipalities in Serbia Renewal of firearm registration certificates/firearm surrender (natural persons) e-Appointment – identity card of passport, available in 80 municipalities in Serbia 22