IT-related activities Writing code in a programming language 5,7% Using software to edit photos, video or audio files 22,3% Using spreadsheet software 32,5% Creating presentations or documents integrating text, pictures, tables or charts 34,2% Using word processing software (Word) 54,1% Copying or moving files or folders 74,0% Lack of skills Lack of skills stated as the reason why respondents did not submit completed forms online to public administration Lack of skills stated as the reason why a person has not bought/ordered goods or services online for private purposes 6,8% 12,0% Lack of skills stated as the reason why households do not have a home internet connection 12,5% ICT experts and skills – The demand for ICT experts in this day and age is selfexplanatory, as evident from the fact that 20.9% of companies employ ICT experts, 55.7% had job vacancies for ICT experts, while as many as 77.1% outsource their ICT functions. Companies Does your company employ ICT experts? YES 20,9% large medium-sized small 77,9% 39,5% 13,4% Did your company hire or tried to hire ICT experts in 2018? YES 8,9% large medium-sized small 33,2% 14,2% 6,3% 19