Online Commerce Online ordering of goods and services •57% of internet users have ordered goods at various intervals •43% of internet users have never ordered goods or services online Online sales of goods and services •27.9% of companies have sold goods and services online 1.3.6 e-Skills3 e-skills of individuals – As part of the SORS survey, the respondents also answered questions about the activities they had carried out using computers and mobile phones and the ITrelatd activities they had performed. In response, 55% of them stated “Transferring files between computers and other devices” as the activity they had performed, while 74% of the respondents replied the IT-related activity they had performed was “Copying or moving files or folders”. Individuals c Transferring files between computers and other devices; 55,0% Changing the settings of any software, including operating system or security programs (antivirus); 39,2% Changing the settings of any software, including operating system or security programs (antivirus) Software installation Transferring files between computers and other devices Software installation; 45,1% 3 The source of data on e-skills is the publication of the Statistical Office of the Republic of Serbia Usage of information and communication technologies in the Republic of Serbia, 2019 https://publikacije.stat.gov.rs/G2019/Pdf/G201916014.pdf 18