Examples of using existing structures and synergy potential Consulting programmes •• Advisory services for citizens and private consumers (e.g. by .BK, Advisory Service of Criminal Police, AK, VKI, OCG, etc.) •• Consulting of enterprises and start-ups as well as customised consulting and training programmes (including possible certification services) for ICT service providers in the framework of the WKO’s special association for “consultancy and IT” (UBIT) (e.g. by the start-up service of the WKO, .BK, BMWFJ, A-SIT, etc.) •• Consulting of organisations in the field of public administration (e.g. by PDÖ, A-SIT) •• Specific consulting services on critical infrastructure to enterprises (e.g. by .BK, WKO, BMWFJ, A-SIT, etc.) Security instructions: ICT users are highly aware of ICT security issues when registering and using online applications. This is relevant to ICT customers when purchasing ICT products and ICT services, awarding contracts for developing products or services or operating ICT applications or ICT infrastructure. To this end, compliance with security instructions is to become compulsory for operators of online applications and ICT service providers (trade, development and operations). Clearly structured and comprehensive security instructions will be developed, coordinated and made available to operators of online applications as well ICT service providers—in cooperation with interest representations and taking national and European legislation into account. The ultimate goal of the security instructions is to protect ICT users and ICT customers. Accompanying measures ICT Security Encyclopaedia: Finding a common language. As a first step, the ICT Security Encyclopaedia will explain the technical terms used in the context of the ICT Security Strategy. It has to be revised and updated on a regular basis. Developing and implementing a marketing concept: In the framework of a marketing and media concept, the brand and a style guide will be developed to ensure the positive positioning of ICT security, professional presentation as well as the 30 highest possible level of awareness and recognition. Establishing public-private partnerships: Different media and, in particular, different communication channels are required to implement the planned awareness campaigns. Multipliers for the information and communication required will be found by establishing public-private partnerships with other stakeholders in Austria. These stakeholders will be published as PP partners on the ICT security portal. Establishing a coordination structure: An appropriate coordination structure covering all stakeholders involved must be developed so as to ensure a harmonised and coordinated approach (management and control) within the framework of comprehensive awareness measures. Coordination and communication channels have to be established between individual stakeholders, the responsible points of contact as well as implementation plans. Developing and implementing monitoring measures: Monitoring measures must be developed and used regularly with a view to ensuring the effectiveness and sustainability of the measures taken. To this end, suitable monitoring measures and responsible stakeholders have to be defined. Existing instruments and structures must be used, and suitable projects should be continued or extended. :