7. Situational Analysis A number of processes were used to analyze the current situation. Among others was the SWOT, PESTLE and Stakeholder analysis. The purpose of conducting the analysis was to identify Strategic issues which then formed the foundation for Strategic pillars and Strategic objectives. Each of these analyses is further described below; 7.1. SWOT Analysis SWOT Analysis is a useful framework for analyzing an organization's strengths and weaknesses, and the opportunities and threats that the organization faces. In this regard it will help MICT focus on its strengths; overcome weaknesses minimize threats, and take the greatest possible advantage of opportunities available to it. MICT presents its SWOT below: STRENGTHS WEAKNESSES • Modern ICT tools (computers, network access, regional connectivity, tablets, cell phones, digital and still cameras) • Supportive leadership and strategic direction • Ability to implement directives • Availability of a Customer Service Charter • Decentralized print and audio visual functions to all 14 regional councils • Experienced and competent staff in key positions • Ability to provide state of the art studio equipment • National ICT laws and policies in place • Relatively young staff • Strong relationship with stakeholders and partners • Ability to cover events where media houses can’t reach • Ability to build capacity • Ability to disseminate information • Functional up to date website • Outdated structure that is not aligned to the current mandate • Procrastination, lack of accountability and non-committal leading to low performance • Lack of one ministerial building which hampers efficiency • Non usage of Electronic Data Record Management System • Low level understanding of Performance Management System • Poor directorate and inter-directorate support and information sharing • Lack of direction and accountability from some managers • Need to make information easily accessible in all languages at grassroots level • Lack of support for the establishment of community media and development • Lack of reading culture • No mechanism in place to monitor and evaluate service delivery • Lack of incentives to attract technical staff • Lack of organizational culture S Internal Factor W 20 Ministry of Information and Communication Technology STRATEGIC PLAN 2017 - 22