ELECTRONIC COMMUNICATIONS (REGULATION) (e) (f) (g) (h) (i) (j) (k) (l) (m) (n) [ CAP. 399. to such infrastructure or apparatus; provide for the measures to be taken to ensure compliance with international and other standards used in the electronic communications and for the means to be used and the measures to be adopted to ensure safety and prevent danger, damage or nuisance in relation to any aspect of electronic communications; regulate the quality and standard of electronic communications services to be provided, and quality of service targets and the establishment and maintenance of an efficient assistance service by undertakings for users; provide for the complaint processing procedures to be implemented by an undertaking; regulate television and radio distribution services including must carry rules, and the obligation to make channel capacity for public, governmental or educational use; provide for any matter relating to the resolution of any disputes and, or complaints however so described relating to electronic communications networks or services including appeals from any decision, and the procedure to be followed in the resolution of crossborder disputes; regulate the procedure for the resolution of disputes involving electronic communications networks and, or services and end-users and the relationship between the Authority and other public authorities responsible for the resolution of disputes; provide for data retention obligations, and for rules regarding the access by the Authority and by the Police to data retained by undertakings, and prescribe measures to be taken by any person for the purpose of ensuring the inviolability of electronic communications transmitted and their confidentiality and the protection of privacy in relation to any electronic communications service including data protection measures in the electronic communications sector and data protection measures related to the use of information obtainable in the electronic communications sector for the purpose of direct marketing; regulate the provision of information between Malta and the European Union and, or Members States; regulate and provide for any fees and, or charges however so described that may be payable to the Authority; provide for any matters that may be required for the purpose of complying with any international obligations of Malta related to electronic 27