blic credibility towards the Government, enhancing information related to governmental income and expenditure, for the recruitment process and operation of state administration, for governmental obligations and engagements, current legislation and legal initiaties, decisions and orders, international engagements, etc.. This part of the programme also included the obligations deriving from the initiative for an open partnership (OGP).  Integration of all IT systems and electronic services through the practical implementation of interaction of connected IT systems and “e-Services”; This activity intends to: - Increase the number of complete electronic services accessed from every equipment connected to the Internet, such as, computer, mobile telephone, iPad, etc...; - Facilitate access and improve electronic services for the citizens and businesses through their online option in the unique governmental portal e-albania. - Fighting against corruption by reducing bureaucracy in the public administration; - Increase efficiency, effectiveness and governmental transparency based on the principles of the initiative for an open governance; - Enhance citizens participation in governance and decision making, etc. Objective 2 Innovation against corruption – One Stop Shops. For the first time ever, the Albanian Government has undertaken the reform for delivering integrated public services. These services will be provided by the public administration in the One-Stop-Shops. The ‘Innovation against Corruption” programme aims at reforming the concept of public service by contributing to the modernization of public services, by simplifying, integrating and unifying the service delivery in a single center (The Public Service Center). The programme will also provide its contribution to one of the government priorities – the fight against corruption. This dual mission (improvement of public services and the fight against corruption) will be achieved by implementing a series of reforms: innovation of administrative procedure, as well as the necessary ICT tools and instruments for the distribution of services in a PSM format. Enhancement of benefits, improvement of service delivery and reduction of corruption leads to the following: • Reduction of time and expenses for citizens in obtaining public services; • Obtaining of services from one single window; • Improvement of quality services by utilizing new innovative solutions; • Increase the credibility and enjoyment by the citizens in relation to the manner the services are delivered from the administration; In order to achieve this major objective, a few steps which consist of the following will be carried out: • • • • • • Improvement of the regulatory environment and riconstruction of the new engineering structure by also bulding up the institutional coordination; Establishment of the necessary infrastructure (Digitalization and Modernization + Establishment); Putting in place of an internal monitoring system; Centralized model of service delivery; Increase the accountability by publishing performance results; Improvement and consolidation of ICT infrastructure development. Objective 3 Ammendment and improvement of the legal and regulatory framework for the e-gove29