Help is available The Denmark of the future will embrace those who are ready to digitise as well as those who cannot use the digital channels and solutions or who do not have access to them. Individuals and businesses must have adequate knowledge and the necessary competences to communicate and interact digitally with the authorities. Denmark has unique collaboration between local governments, regions, the central government, voluntary organisations, and increasingly also the business community. All these players are strongly committed to improving the IT competences of the population. This collaboration will be continued and expanded. Many citizens have needed, and still need, help to become digital and to use digital solutions. Therefore, it is still necessary to help individuals who find it difficult to use the new technology and communicate digitally with the authorities, or who have special needs for help. They should be given the guidance and support they need. This could be help to learn basic digital skills such as using NemID and Digital Post. Others only need help now and again, for example, to carry out a transaction in a self-service solution. Local governments will continue to play an important role in this context. 56 SECURITY AND CONFIDENCE MUST BE IN FOCUS AT ALL TIMES There should, of course, be good access to the public sector and help should be available for individuals who cannot use digital portals to the public sector. Such individuals will still be able to contact and communicate with the public sector. This means that they can continue to receive printed letters and get help to deal with public authorities by other means than digitally. Moreover, businesses, which, in contrast to individuals, cannot be exempted from digital communication and are only rarely exempted from Digital Post, will be offered help to use these digital channels. Security The public sector should be co-responsible for improving information security in Denmark and for helping individuals and businesses to navigate securely in an increasingly digital world. Individuals in Denmark should have a high level of knowledge about secure online behaviour. Protecting business secrets etc. is a primary consideration for businesses. Businesses should be prepared to meet the challenges of digital security in order to reduce the risk of losing data due to cyber attacks. INITIATIVES DIGITISATION FOR EVERYONE 9.1 9.3 DIGITAL SKILLS FOR CHILDREN AND YOUNG PEOPLE HIGH LEVEL OF AWARENESS OF INFORMATION SECURITY From a young age, children and young people must build digital competences and culture to prepare them for the digital reality. Information campaigns about competent and safe navigation in the digital society will make children and young people aware of their use of technology so they can navigate safely online. Teaching programmes and material for pupils in primary and lower secondary school and in upper secondary education will provide them with digital skills to interact digitally with society. Technological and digital development imposes increasing requirements for the knowledge and competences of individuals and businesses. Therefore, ongoing information campaigns and initiatives about good digital behaviour will be launched during the strategy period. The campaign and initiatives will generate knowledge about threats and prepare individuals and businesses for exploiting digital possibilities safely and securely. 9.2 INFORMATION AND HELP FOR CITIZENS AND BUSINESSES Individuals and businesses who find it difficult to use digital solutions and to communicate digitally with the authorities must be given the necessary help and support. Initiatives aimed at special target groups will be launched on a regular basis to ensure that as many people as possible benefit from the digital opportunities. These include young people, elderly people, people from non-western countries and businesses that are not quite ready for IT. The authorities will provide clear and consistent information adapted to the target group about the digital channels and portals to the public sector. SECURITY AND CONFIDENCE MUST BE IN FOCUS AT ALL TIMES 57