INTRODUCTION Since the liberalization of the Telecommunications sector in 1999, phenomenal strides have been made in the area of Information and Communications Technology (ICT). Jamaica now boasts tele-density in excess of 108%; a 100% digital telecommunications network; submarine fibre optic transmission ring around the island; international submarine cable links from Jamaica to Cayman, the Dominican Republic, Cuba and Florida; and a competitive ICT sector. An additional outcome of liberalization has been the growth of the Business Process Outsourcing (BPO) sector. Jamaica has become a highly competitive and attractive business destination and a leading contact centre location in the English-speaking Caribbean. As at March 2014, the local ICT/BPO industry is estimated to be valued at US$230 million, accounting for six per cent of the Caribbean and Latin American market. Additionally, there are 36 ICT/BPO operations employing over 14,000 individuals in the industry and is poised to double in size by 20162. While Jamaica’s tele-density indicates universal access to voice telephony, internet penetration and more specifically fixed broadband penetration remains low at 4.4% in 2013. Through the Universal Service Fund (USF) the Government has and is utilizing various strategies to encourage access including the: LOCAL ICT/BPO INDUSTRY IS ESTIMATED TO BE VALUED AT US$230 MILLION 06% OF THE CARIBBEAN ¡¡establishment of Community Access Points (a total of 181 to date); ¡¡establishment of an island-wide broadband wide area network connecting secondary schools, libraries and select post offices and health facilities; and ¡¡deployment of technology in schools through the eLearning and the Tablets in School Projects. Additionally, it is expected that more consumers will have access to broadband with the grant of a licence for the use of the 700 MHz spectrum for mobile broadband deployment. AND LATIN AMERICAN MARKET 36 ICT/BPO OPERATIONS BY 2016 IS POISED TO DOUBLE IN SIZE 8 2. Doing Business in Jamaica’s Knowledge Services Sector, JAMPRO, March 2014 National Cyber Security Strategy Government of Jamaica