26 No. 3 Electronic and Postal Communications 2010 Terms and conditions of an individual licence 17. An individual licence shall include terms and conditions set by the Authority including quality of service, licensed area, interconnection, consumer protection, universal service obligation, shareholding structure and roll out plan. Additional obligations for network service licensee holding individual licence 18.(1) A licensee holding individual licence shall be obliged to provide network services, or ensure that a third party provides essential applications services twenty-four hours a day or seven days a week, at a level of quality as set by the Authority in all areas without discrimination and shall include (a) emergency service numbers; (b) directory assistance service, enabling any subscriber to obtain a telephone number through the assistance of an operator or through automated means; (c) operator assistance service, enabling any subscriber to obtain assistance regarding, amongst other things, accessing services, setting up calls and remedying faults; and (d) such other applications services as may be reasonably determined by the Authority from time to time. (2) The essential applications services shall be provided in accordance with the terms and conditions of a class licence granted under this Act. (3) A licensee of a network service shall provide the following essential and emergency services free-of-charge (a) emergency service; (b) operator assistance for remedying faults, (c) customer assistance; (d) crime stoppers; (e) child help line; (f) health help line; (g) anti-corruption services; (h) fire services;