Cambodian ICT Masterplan 2020 Part 4. Enriching e-Services 10. e-Government Services 10.1 Introduction The Royal Government of Cambodia (RGC) has been developing e-Government Service projects centered on informatization of government organizations since the beginning of the 2000s. The most representative e-Government Service projects, adopted under the “e-Government Service Deployment Plan” presented in the year 2008 for developing e-Government information systems, include GAIS, PAIS, FMIS, HRMIS, etc. Through the e-Government Service projects, Cambodia has achieved fruits such as network connection among key institutions and distribution of PCs. Nevertheless, according to the UN’s e-Government Development Index, the level of Cambodia’s e-Government Services remains at a lower level than that of not only advanced but also its neighboring countries. The reasons behind Cambodia’s low evaluation are as follows. Firstly, it is insufficient to have basic ICT devices & equipments such as PCs that enable public officials to process tasks by using e-Government Services. Secondly, informatization is not enough for key administrative business tasks that most governmental organizations are doing commonly. Thirdly, the key common DB and Data sharing mechanism among governmental organizations have not yet been developed enough. Fourthly, it is not built for the environment (e.g. network, data center) that efficiently operates e-Government Services. Lastly, the Royal Government has not yet enough guidelines that facilitate the systematic establishment of e-Government Services and the execution of its operations. Therefore, in order to promote e-Government services of Cambodia, it is needed to establish comprehensive and systemic plans for overcoming the limitations. 10.2 Objectives The RGC will achieve the following objectives through e-Government Services: - Working environment based on ICT for government officials - Collaborative and integrated e-Government - Effective and sound investments on ICT project 27