There is also a need for a fundamental redesign of business structures and processes for maximum alignment with the enabling technology and more creative use of the increase in new opportunities which become evident as progress is achieved. In recent times, businesses have attempted to achieve a more balanced working environment for employees by increasing employee flexibility in working location and hours. The teleworking phenomenon (also known as telecommuting, e-working, e-commuting, working at home, or working from home) is one such measure that has received international attention from employees, employers, and policy makers. Teleworking is defined as the act of working outside the conventional workplace (e.g. at home) and communicating with the conventional workplace by way of computer-based technology.  Proponents across all industries have lauded teleworking as having the potential to generate economic, social and environmental benefits. These benefits include:  Productivity gains since employees experience greater flexibility in work schedules and autonomy which allows them to work during times they work best.  Improved employee motivation: Employees are perceived to respond well to the signal of trust and confidence by an employer‟s adoption of a more independent work style.  Access to employees who might not otherwise be available (e.g. individuals with mobility problems or caring responsibilities, employees on maternity leave)  Cost savings achieved by lower office overheads and labour.  Reduced air pollution because employees are commuting less. 30