List of Acronyms 3G/4G – 3rd Generation/4th Generation M-Government – Mobile Government BPO - Business Process Outsourcing MoIT- Ministry of Information Technology and Telecommunication CMMI – Capability Maturity Model Integration FBR - Federal Board of Revenue FDI – Foreign Direct Investment G-Cloud – Government Cloud GIS - Geographical Information System GOP - Government of Pakistan HEC – Higher Education Commission HRD – Human Resource Development MNC – Multi-National Corporation or Company MSME – Micro, Small and Medium Enterprises NADRA - National Database and Registration Authority NITB – National Information Technology Board ODR – Online Dispute Resolution PaaS - Platform as a Service IaaS - Infrastructure as a Service PASHA - Pakistan All Software Houses Association ICT - Information Communication Technology PC – Personal Computer ITeS – IT enabled Services PSEB - Pakistan Software Export Board IoT- Internet of Things PSO – Payment Service Operator IPO – Intellectual Property Organization PSP – Payment Service Provider IPR – Intellectual Property Right PPP – Public Private Partnership ITA – International Trade Agreement PTA - Pakistan Telecommunication Authority ISO – International Standards Organization PSDP – Public Sector Development Program ITU - International Telecommunication Union PWD - Persons with Disabilities LED - Light-Emitting Diode R&D – Research & Development SMEs – Small Medium Enterprises R&I – Research & Innovation TDAP - Trade Development Authority of Pakistan ROI – Return on Investment TPs – Technology Parks SaaS - Software as a Service USF – Universal Service Fund SBP – State Bank of Pakistan VAS – Value Added Services SDG - Sustainable Development Goals PRAL – Pakistan Revenue Automation (pvt) Ltd SECP - Securities & Exchange Commission of Pakistan Digital Pakistan Policy Page 3