6.3
6.4
6.5
6.6
6.7
6.8
6.9
6.10
Agriculture .............................................................................................................................................................................. 78
Community Development ....................................................................................................................................................... 79
Health ..................................................................................................................................................................................... 80
Tourism .................................................................................................................................................................................. 80
Legal And Regulatory ............................................................................................................................................................. 81
Education And Human Resource Development ..................................................................................................................... 82
Industry And ICT Sector (Incl. Trade And Financial Services) ............................................................................................... 83
Governance & MTSTI As Lead ICT Ministry .......................................................................................................................... 84
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
7.9
7.10
Leadership ............................................................................................................................................................................. 85
Governance............................................................................................................................................................................ 85
Implementation Team............................................................................................................................................................. 86
Funding And Procurement ................................................................................................................................................... 890
Risk Management .................................................................................................................................................................. 90
Quick Wins ............................................................................................................................................................................. 91
Change Management ............................................................................................................................................................. 94
Stakeholder Engagement And Communications .................................................................................................................... 94
Monitoring And Reporting....................................................................................................................................................... 94
Assessing And Improving The Core ICT Indices .................................................................................................................... 94
MOVING TO IMPLEMENTATION ......................................................................................................................................... 85
CONCLUSION ...................................................................................................................................................................... 95
ACKNOWLEDGEMENTS ..................................................................................................................................................... 97
APPENDICIES ...................................................................................................................................................................... 99
1: Example Of E-Citizen Charter – The Netherlands ........................................................................................................................ 100
2: E-Readiness Charts ...................................................................................................................................................................... 101
3: Cyber Security – National Strategy ............................................................................................................................................... 103
4: Internet Exchange Point (IXP)....................................................................................................................................................... 106
5: Knowledge Management .............................................................................................................................................................. 109
6: Effective Information Management ............................................................................................................................................... 113
7: Cloud Computing Considerations ................................................................................................................................................. 115
8: Core Indicators.............................................................................................................................................................................. 117
9: ICT Projects, Donors and Focal Points ......................................................................................................................................... 119
St. Vincent & the Grenadines National ICT Strategy and Action Plan P a g e | viii