The Ministry has completed a feasibility study on the establishment of Hospitality Institute to be completed by 2012. This Ministry is supported by the main government website which has many of SVG’s attractions available online. SVG is aiming to launch a one-stop shop travel portal by the end of 2010.The tourism sector produces a weekly newsletter, “What’s on in SVG” which highlights weekly events, and which is distributed widely to visitors and hotels. 2.8.2 Investment Promotion in ICT The National Investment Promotion Incorporation – SVG Invest has been mandated to deal with foreign investment including ICT, so that some level of attention is being paid to the ICT sector. The current business community in SVG has been characterised by succession of family ownership and management, heavily import reliant, and resistant to change, concentrated in the retail and distribution trade. It has been suggested that more than 75% of businesses utilise computers. However, e-Commerce activities within the country are limited by the high costs of operating merchant accounts. Work has been completed under the EU/SFA 2005 Business Skills and e-Business Incubators Project, Strategic Alliance Programme (SAP), on the utilisation of strategic alliances on key sectors. The SAP is expected to contribute to the economic diversification and improve the competitiveness and employment capacity of the ICT services, agricultural, manufacturing and tourism sectors through the fostering of strategic alliances between the beneficiary SMEs, local stakeholders, and regional / international partners. For example, the SAP proposes to provide technical assistance in the development of at least three joint e-commerce projects in specified sectors with the participation of about 100 SMEs. It proposes among other things, the development of SVG’s ICT Portal to act as a gateway for the promotion of ICT service providers which would contain the following: Directory of providers Service procurement facility marketplace Delivery of e-learning courses/webinars Central databank of all ICT initiatives in SVG Networking and development of an online community of ICT service providers ICT hub to attract investors Promote SVG as a competitive location for ICT Sector and Service Industries St. Vincent & the Grenadines National ICT Strategy and Action Plan P a g e | 48 The concept of business incubators is being pursued in the proposed Centre of Excellence and will play a role in supporting the software development business. CIPO, Commercial Intellectual Property Organisation in 2010 will mandate business registration on line with a long transition for the persons who have difficulty with registering business names. 2.8.3 Off-shoring, In-sourcing, Supply Chaining, Customer Care Centre and Foreign Direct Investment There are several Customer Care Centres in St. Vincent in Legal, Medical Transcription and Telemarketing. Substantial experience and lessons have been learnt on the success and failure of attracting such investments. It has become clear that the critical and important competitiveness and quality issues must be addressed in moving forward. These issues include the relatively high telecommunications cost, the choice of technology, quality of management, availability of human resource, and the skills required by potential employees. The relocation of Arnos Vale Airport to Argyle provides tremendous opportunity for the creation of a New City, educational and sporting institutions, local businesses, and Foreign Direct Investment (FDI).