Sharing Indicator: White Cybersecurity Guidelines for E-commerce Consumers 3-4 BE AWARE OF SUSPICIOUS URLS • Avoid clicking on links you see on messages (email, SMS, or social media) or web (usually in advertisements), as these may redirect you to fake websites. • Be aware of fake websites which, for example, offer unrealistic prices for products. 3-5 SHOP USING SECURE APPS, DEVICES AND NETWORKS • Be aware of fake apps and websites. Those can be avoided by, for example, downloading apps from the official app stores. • It is highly recommended to avoid conducting e-commerce transactions or entering your social media credentials on public devices (e.g., business center computers at hotels) or connecting to public Wi-Fi networks (e.g., airport Wi-Fi). 3-6 REPORT INCIDENTS QUICKLY • If your e-commerce account has been hacked, act fast and inform the merchant. • If your payment card information has been stolen, contact your bank immediately. • If your device has been compromised, contact local authorities. The earlier you report any incident, the more you can limit damages. 14 Document Classification: Open