Cybersecurity Guidelines for E-commerce Consumers Sharing Indicator: White 3. Exercise Caution When Communicating Online for E-commerce 3-1 PROTECT YOUR ACCOUNT AGAINST UNWANTED MESSAGES (SPAM) • Activate the spam filter on your email. Many email services (especially web email) have a filter included. • Report spam messages (email/social media) immediately to your email provider/social media platform. • Dedicate an email account to be used for e-commerce. 3-2 BE AWARE OF FRAUDULENT CALLS • Be aware of fraudulent calls. A common scam is fraudulent calls from fake e-commerce service providers who normally have fake websites/ social media profiles. • Make it a strong preference to shop and interact only with verified e-commerce service providers. Online review platforms (such as Ma’aroof 2) are a good way to check an e-commerce seller’s authenticity and reputation. 3-3 USE SECURE WEBSITES • Before you enter your personal or financial details, make sure that the website’s URL starts with (https://) instead of (http://). • Avoid e-commerce service providers who do not offer this enhanced security, as this security feature means the website is using trusted encryption protocols to protect your personal and financial information. 2 https://maroof.sa Document Classification: Open 13