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commodity. However, the telecommunications operator shall not be required to pay the
consumer more than what it has received in payments from the consumer.
If the agreement about the commodity is terminated, the user may argue termination in
relation to the telecommunications operator that charged the fee for the commodity.
A telecommunications operator that has paid a consumer pursuant to this section has the
right to collect the amount paid from a business operator or telecommunications operator that
has an agreement with the business operator.
Section 129
Providing information on miscellaneous changes
A telecommunications operator shall in an efficient manner and in good time provide
subscribers with information on:
1) changes in numbering affecting the telephone network;
2) any procedures to measure the performance capacity of a communications network put in
place by the telecommunications operator in order to measure and shape telecommunications
traffic and to avoid overburdening a network connection;
3) how the procedures referred to in subsection 2 impact service quality;
4) details of products and services designed for persons with disabilities;
5) any changes affecting access to emergency services or caller location information.
Section 130
Obligation to publish information on service quality
By decision, Ficora may impose an obligation on a telecommunications operator or a
directory inquiry service to publish comparable and up-to-date data on the quality of the
services it offers.
The decision by Ficora shall specify the data to be published and the publishing method.
Chapter 16
Special Provisions Applicable to Public Telephone Service
Section 131
Automatic call forwarding
If a subscriber so requests, a telecommunications operator shall, at no charge, remove any
automatic call forwarding to the user’s subscriber connection that has been placed by a third
party.
Section 132
Subscriber connection identification