50
Section 125
Unlawful use of a communications service
A telecommunications operator shall close a communications service or prevent its use
without delay if the subscriber, user, the police, an insurance company or another
telecommunications operator reports that a smart card used in managing communications
service has been lost, that it is in someone’s unlawful possession or has been unlawfully used
and requests that the communications service be closed or its use prevented.
The subscriber can be held responsible for unlawful use of a communications service only if
the disappearance, unlawful possession or unlawful use is due to the subscriber’s or user’s
more than slight negligence.
The subscriber shall not be held responsible for unlawful use of a communications service
insofar as the communications service has been used after the subscriber or user has notified
the telecommunications operator as referred to in subsection 1.
If a smart card used in managing the communications service has been used in performing
transactions in a manner referred to in section 1(2)(6) of the Payment Services Act
(290/2010), the provisions of the Payment Services Act shall apply to subscriber responsibility
in unlawful transactions.
Section 126
Reopening a closed communications service
On the request of the subscriber, the telecommunications operator shall reopen a
communications service closed under sections 115 or 125 or remove a restriction on use as
soon as the restriction on the use or closure of the service is no longer justified.
The telecommunications operator has the right to charge a reasonable fee for reopening a
communications service or for removing a restriction on its use. The operator shall not,
however, charge for removing a restriction on use referred to in section 115(4).
Section 127
Obligation of a telecommunications operator to restrict the use of a communications service
A telecommunications operator with a communications network or its elements used by
another telecommunications operator to provide a communications service or which collects
fees on behalf of another telecommunications operator shall bar the use of the other
telecommunications operator’s communications service, on request, if:
1) the requirements under section 115 are met; and
2) the telecommunications operator requesting the barring is not itself able to bar the use of
its communications service.
Section 128
Joint responsibility of the telecommunications operator, service provider and seller
A consumer who has the right to refrain from paying or receive a refund, compensation or
other payment from a business operator due to the operator’s breach of contract shall have the
same right in relation to the telecommunications operator that has charged the consumer for a