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The terms of a time-limited communications service agreement shall not be changed during
the agreement period to the detriment of the consumer. The terms can, however, be changed
because of legislative amendments or decisions of government authorities.
A telecommunications operator shall notify the subscriber of any changes in the agreement
terms no later than one month before the amended terms enter into force. A
telecommunications operator shall inform the subscriber at the same time of his or her right to
give notice of termination with immediate effect if the subscriber does not accept the amended
agreement terms.
Section 115
Closure of a communications service or restriction on its use
A telecommunications operator has the right to restrict the use of a communications service
or to close it if the subscriber has not paid a matured payment for that service.
The closure or restriction right does not apply, however, if:
1) the matured payment is less than EUR 50;
2) the matured payment is for receipt of a service other than a communications service;
3) The matured payment is paid within two weeks of the date on which the request for
payment is sent;
4) the consumer proves that the neglect to pay is due to illness, unemployment or other
comparable reason beyond his or her control, and the matured payment is paid within one
month from the date on which a request for payment is sent;
5) the subscriber submits a complaint about the bill before the due date and pays the
undisputed part of the bill by the due date.
A telecommunications operator also has the right to close a communications service or
restrict its use if:
1) the subscriber is declared bankrupt or a public authority has found him or her to be
otherwise insolvent and the subscriber does not set a reasonable security;
2) the subscriber does not comply with the other agreement terms, despite a request to do so;
or
3) the subscriber or user has been charged with a disruption of communications using a
subscriber connection.
A telecommunications operator also has the right to restrict the use of a communications
service if the user exceeds the spending limit referred to in section 112(1). The
telecommunications operator shall inform the user in advance of restricting the use and shall
instruct the user on how to prevent the restriction.
A telecommunications operator shall have the right not to connect calls or otherwise bar the
use of such a communications service if it is evident that the service seeks unlawful financial
benefit and if fees resulting from the service accumulate on the subscriber’s communications
service bill.
The provisions in this section regarding a telecommunications operator’s right to prevent the
use of a communications service does not limit the operator’s obligation to restrict such use by
competent authority or court decision.
Section 116
Terminating an agreement
The subscriber may terminate a communications service agreement orally or in writing. The
subscriber has the right to terminate a communications service agreement valid until further