Expected outcomes: 4.3.3.1 People have confidence in using government services online and electronic transactions in Senegal. Actions: 4.3.3.2 Set up national points of contact on cybersecurity whose role, amongst other things, will be to gather details of the concerns of those who use government services online and electronic transactions, respond to these concerns and encourage people to use these services. 4.3.3.3 Tell people about cybersecurity measures put in place for government services online and electronic transactions. 4.4 Strategic aim 4: strengthen cybersecurity resources and technical knowhow in all sectors Competent, qualified human resources in cybersecurity will be needed if an innovative and dynamic ecosystem is to emerge in this specific sector of ICT. Senegal currently has shortcomings in cybersecurity both in education and professional training programmes, staff development and specialist cybersecurity careers. To tackle these, the Government will make developing skills and critical expertise in cybersecurity in Senegal a major priority. 4.4.1 Specific aim 4.1: strengthen resources and technical knowhow in cybersecurity To realise this aim, the Government will set up a national programme to strengthen cybersecurity resources to secure CIIs, information systems and Internet access networks in Senegal. Expected outcomes: 4.4.1.1 Senegal will have the skills and expertise to monitor, analyse and manage threats and risks continuously and mitigate, prepare for, respond to and provide feedback on incidents. Actions: 4.4.1.1 Evaluate national and government institutions' CERT/CSIRT resources and technical knowhow regularly to deal with weaknesses identified. 4.4.1.2 Train and guide national CERT/CSIRT staff regularly so they can handle the most sophisticated cyber-attacks. 4.4.1.3 Train and guide government institution staff regularly so they have the resources and knowhow to prepare for, protect themselves against respond to and recover from incidents. 4.4.1.4 Establish basic cybersecurity training requirements for the private and public sectors. 18