Digital Transformation Strategy: The Bicentennial of Costa Rica 2018-2022 7. Guiding principles Industry 4.0 and the Knowledge Society Technologies The new advancements and penetration of artificial intelligence techniques, data science, nanotechnology, biotechnology and bioengineering, and developments such as the Internet of Things, blockchain, 5G, geographic information systems and large volumes of data, among others, are driving major transformations in productive processes and in the way people access information and services. This Strategy deems the appropriation of these technologies by companies, citizens and public institutions as central and essential for the development of the country. Digitally smart government In an effort to promote efficiency and the use of the tools available in the market, the Government will adopt the latest technological advances that will allow it to use data intelligently in making decisions and defining public policies. With these tools, the government will promote the development of personalized digital services that better satisfy the needs of citizens and companies, as well as citizen participation, and will install in public institutions a culture of accountability in meeting defined goals. Inclusive, integrated and safe digital services In order to promote inclusive growth, public institutions are expected to provide digital services that are accessible and affordable for the entire population. At the same time, services must be integrated, provided that the different government organizations work jointly exchanging information, to avoid, when starting a new process, requesting information from citizens and companies that they already possess. In addition, digital services, and all information on citizens and companies held by the government must be safely stored and protected under strict security standards. 17 The implementation of the Strategy, as well as the correct appropriation of solutions developed and driven by it, will require human talent. Talent is required in all scopes: public, private, and civil society. Human resources that possess knowledge, skills and expertise to develop new digital products and services are needed, as well as citizens that can consume and benefit from the use thereof. The development of human, organizational and institutional capacities requires financial resources. The Government will seek mechanisms to allocate the resources necessary to implement the Strategy.