(f) Increase in the internet penetration rate; and (g) Enactment of the Criminal Law Amendment (Protection of Power, Communications and Water Infrastructure) Act, No. 1 of 2011 to deal with the problem of vandalism of existing power, communications and water infrastructure; and (h) The past temporal removal of duty on ICT hardware and software. While these initiatives clearly denote some effort in the development of the ICT sector, more effort still needs to be exerted in the process towards the attainment of an inclusive, competitive and viable ICT sector in Zimbabwe. The Policy’s Desired Outcomes Are as Follows:-  Work with relevant institutions and Government departments to develop programs that increase ICT human resource capacity and skills.  Facilitate the deployment and exploitation of ICTs in the educational system from primary school upwards. Work with the relevant Ministries to include ICT training and education in schools, colleges and universities.  Provide equitable access to ICT enabled education and training in all parts of the country, including disadvantaged communities.  Promote e-learning and use of e-learning materials throughout Zimbabwe.  Encourage, promote and apply research and development in ICTs in society.  Cultivation of an e-commerce culture, which fosters competitiveness and costeffectiveness especially among SMEs in national, regional and international transactions.  Market integrity and transparency: In order to flourish, e-commerce requires an accessible, predictable, safe and transparent trading environment, which operates across territorial borders and jurisdictions.  Business innovation: Products should meet user demand and service excellence.  Empowerment of consumers: The obligations of on-line suppliers, such as type of information which shall be made available to persons or parties on the information system where such goods or services are offered.  Create attractive investment policies in the ICT sector, including facilitation of Public Private Partnerships (PPPs), especially in infrastructure development.  Regulatory and institutional efficiency: Well-resourced effective and efficient regulatory institutions and regulatory tools in order to guarantee a level playing field for transacting businesses. 17