PART VIII CONSUMER PROTECTION Chapter 1 - Quality Of Service 187. Exemption from offence provision. A network facilities provider, network service provider, applications service provider or content applications service provider who is not required to have an individual licence, and is not subject to class licence, under Part VI and IX, is deemed to have been exempted from the offence provisions of section 188. 188. Provision of network service or applications service. (1) Any network facilities provider, network service provider, applications service provider or content applications service provider shall — (a) deal reasonably with consumers; and (b) adequately address consumer complaints. (2) A network facilities provider, network service provider, applications service provider or content applications service provider who contravenes subsection (1) commits an offence and shall, on conviction, be liable to a fine not exceeding twenty thousand ringgit or to imprisonment for a term not exceeding six months or to both. 189. Consumer forum. The Commission may designate an industry body to be a consumer forum for the purposes of this Chapter. 190. Matters for consumer code. (1) A consumer code prepared by a consumer forum or the Commission shall include model procedures for — (a) reasonably meeting consumer requirements; (b) the handling of customer complaints and disputes including an inexpensive arbitration process other than a court, and procedures for the compensation of customers in case of a breach of a consumer code; and/or (c) the protection of consumer information. (2) The matters which the consumer code may address may include, but are not limited to — (a) the provision of information to customers regarding services, rates and performance; (b) the provisioning and fault repair of services; (c) the advertising or representation of services;