Page 57 of 82 CHAPTER IX Receipt and disposal of consumer-complains 59. Provisions relating to receipt and disposal of consumer-complains.- (1) Every operator providing telecommunication service shall establish sufficient number of complain-centres so that he can collect information on the inconvenience or complain of the consumers in respect of that service or related matters, and shall, form time to time, publish notice about the location of, and communication with, such centres. (2) Any consumer may, by telephone message or written complaint, present his inconvenience or complain. (3) All information relating to the complains received from consumers and disposal of such complains shall be recorded in a register. (4) On receipt of an information or complain about the inconvenience of a consumer, the service provider shall immediately take necessary action and shall follow the code of practice framed in this behalf by the Commission. (5) Where the service provider, after being informed of an inconvenience or complain of a consumer, fails to timely and properly resolve the inconvenience or the complain, that consumer may in writing apply to the Commission for taking necessary action on the matter. (6) Within 7 (seven) days of receipt of such application, the Commission may, after necessary inquiry, give proper directions to the service provider to take necessary steps for resolving the said inconvenience or complain. (7) If the direction under sub-section (6) is not complied with, the Commission may, under section 63, issue a compulsory enforcement order. CHAPTER X Inspection and Compulsory Enforcement 60. Appointment of Inspector.- The Commission may, for the purposes of this Act, appoint any of its officers as an Inspector. 61. Powers of Inspector.- (1) For implementing the provisions of this Act, an Inspector may, subject to sub-section (3)(a) enter any place at any reasonable time, if he has reason to believe that- BTRC-TelecomLaw2001.doc 57 - 57 -