The Standards should apply to intermediaries and e-commerce service providers who are carrying on a trade or business or conducting commercial transactions or services in or from within Grenada, or which are identified with Grenada, and whose transactions or services either themselves take place electronically or which assist others to do so, or which relate to business carried out electronically. Intermediaries and e-commerce service providers shall be required to observe Business Procedures and make every reasonable effort to introduce and maintain systems, procedures and practices which achieve material realization of the Standards Minimum standards for intermediaries and e-commerce service providers would include: (i) Observation of Business Integrity; avoid prohibited and undesirable activities (ii) Knowing the Customer, and not knowingly aid or abet any undesirable activities. (iii) Knowing their Own Business well; informing themselves and exercising good judgments so as not knowingly to render any service in respect of any electronic record or information which contravenes or which ought reasonably to be considered as likely to contravene or already to have contravened the established laws. (iv) Protecting Personal Data, and accordingly respect the privacy, accuracy and security of personal information. (v) Avoiding Abusive Usage; (e.g. not sending bulk unsolicited emails, or seeking unauthorized access to other peoples’ systems or seeking to interrupt other people’s use of electronic communications, or enabling others to do so. 36 A STRATEGY AND ACTION PLAN FOR GRENADA Anurag Sinha